Old and very noisy. I heard every car that passed the highway and the staff was rude as can be. A gentleman with an injured arm, was at the front desk and was just not in the mood to receive anyone. When asked at what time hey served their continental breakfast, all he could reply was “see there on the wall”... basically telling me to “Read it lady and leave me alone”, the next morning the breakfast was gross and we opted for fast food breakfast instead. The rooms are old and dated and I know I’ll never go back there. Oh and this front desk gentleman also kept his car running out front and when asked if he could turn it off as we were getting our bags and he exhaust from his car (which was in the very center of the double door entrance of the place) he was rude and told us that he would not. Wow! Talk about customer service! Disrespectful and a jerk! No thank you!!! Do not go here!!!
The entrance is impossible to find if you follow Google maps. Perhaps better signage would help people. The room was great, the bed was comfortable and the full, hot breakfast was good. The TV channel options were ok, but not great.
We were passing through this area late one night and stopped randomly. It was a great choice! The room was clean and the beds were comfortable. Eric at the front desk was extremely helpful and nice. We travel a lot and not all hotels are this high quality for the price.
I loved this hotel, it smelled so good in the elevator and the hallways unlike the musty smell in most carpeted hotel hallways. The room was great, smelled great and was nice and roomy. The bed was a little firmer than we're used to but it wasn't anything that kept us from sleeping or made us wake up with aches and pains. Overall I wish we would have stayed here sooner. The breakfast was nothing to be desired but that's ok because you can get a reasonably priced breakfast in the area.
Housekeeping ladies are very sweet. They deserve a raise... Customer service is very nice . And rooms are clean . Breakfast is good too
Comfort Suites is a US Lodging based in Mahwah, New Jersey. Comfort Suites is located at 220 NJ-17, Mahwah, NJ 07430, USA.
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