Just because your a bank manager and being a teller is "not part of your job description" doesn't mean you should let your customers walk out in a terrible mood.
ATM worked great
This bank used to be fast and efficient but its headed in wrong direction in customer experience and service if it continues to be ran poorly.
This review is more for the business in general than for this location.
Customer service is subpar and can actually be rude and inflexible, especially considering the number of accounts my family has with them. Ive found this to be the case numerous times. I will be looking into changing banks very soon.
I'm surprised in how poorly managed this Bank of America is ran. I don't understand how you have one teller handling both the drive-thru and front desk and you have two bank managers just sitting at their desk completely oblivious to the fact that three people ahead of me walk out without fulfilling their banking needs.
Most incompetent banking staff I have ever had the misfortune to work with in my life. The banker I was approached by had no reservations about having a very public conversation with me about my account but then told me she couldn't help me with my online banking account questions due to security reasons. She was very stand offish and didn't even invite me to sit down for a more private conversation. She proceeded to belittle me by saying my questions were simple and could be answered easily by going online. (As if I haven't tried that....) sigh... whatever happened to good ol' fashioned customer service...
Bank Of America Financial Center is a US Bank based in Mahwah, New Jersey. Bank Of America Financial Center is located at S, 210 NJ-17, Mahwah, NJ 07430, USA.
Please contact with Bank Of America Financial Center using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Bank Of America Financial Center opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.